Privacy Policy

1. Introduction

Tiny's Taxis Ltd ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you book a taxi or create an account with us, we may collect:

• Name and contact details (phone number, email address)
• Pickup and destination addresses
• Payment information (for account customers)
• Journey history and preferences
• Feedback and correspondence

2.2 Automatically Collected Information

When you use our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on pages
• Device information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our taxi services
• Process bookings and payments
• Communicate with you about your bookings
• Improve our services and customer experience
• Send promotional materials (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Drivers: Necessary information to complete your journey
• Payment processors: To process transactions
• Service providers: Who assist in operating our business
• Legal authorities: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Journey records are typically retained for 7 years for accounting and legal purposes.

8. Cookies

Our website uses cookies to enhance user experience. You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: